Jack’s Empowerment and Inspiration

195. IS CUSTOMER SERVICE OF ANY IMPORTANCE? Jack’s Redundancy Empowerment - empowering redundancy - empowering redundant workers - empowering redundant staff - empowering redundant employees - making redundancy work for you - is redundancy a dead end? - is redundancy the end of the road? - making the most of redundancy - empowering the redundant worker - Jack Lookman - Rita Nnamani - Olayinka Carew - Ola Carew - Jack Lookman Limited - Amebo - Olofofo - Ire o - Ire kabiti - Empowerment and Inspiration - Empowering And Inspiring Generations - Yinka Carew - Olayinka Carew aka Jack Lookman - Jack’s Empowerment and Inspiration

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Customer service is often misunderstood. Many people think it only applies to retail, hospitality, or client facing roles. In reality, customer service is a mindset that affects every professional interaction. After redundancy, it becomes more important than ever.

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During recovery, you are constantly interacting with people who influence outcomes. Recruiters. Hiring managers. Former colleagues. Potential clients. Network contacts. How you treat these people shapes opportunities in ways your CV alone cannot.

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Customer service is about how you communicate, not just what you say. It shows up in responsiveness. In clarity. In respect for others’ time. In how you manage expectations. In how you handle rejection or silence.

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Redundancy can make people inward focused, understandably so. Stress narrows perspective. Anxiety makes every interaction feel personal. But when customer service drops, relationships weaken. Emails become abrupt. Follow ups become pushy or inconsistent. Conversations feel transactional.

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In the UK professional environment, where reputation travels quietly, this matters. People remember how you made them feel. They remember whether you were polite under pressure, gracious after rejection, and professional even when disappointed.

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For those returning to employment, customer service is emotional intelligence. It is collaboration. It is adaptability. It is being someone others want to work with during uncertain times.

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For those moving into business or freelance work, customer service becomes a primary differentiator. Many services look similar on paper. Clients choose based on trust, communication, and reliability. Poor service loses opportunities faster than lack of experience.

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Customer service also reflects self-regulation. When you manage your stress well, you communicate better. When you respect your own boundaries, you respect others’. This creates smoother interactions and stronger professional impressions.

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Importantly, customer service does not mean self-neglect. It does not mean over availability or people pleasing. It means professionalism with humanity. Clear communication. Honest timelines. Respectful tone.

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Redundancy is a vulnerable season. But it is also a revealing one. How you show up during uncertainty often determines who is willing to walk with you into the next chapter.

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